![]() Delete the book from the computer ( usually you have a downloads file and a my adobeĭigital editions file) delte the book from bothġ0. If you solved the problem let me know please.ĥ. Why is this stuff so user unfriendly? I see from others they are also frustrated. I'm about a 4 on a 1-10 scale for computer savvy. See no point in going further down the list until I can do those 2 steps. The CTRL+Shift+ D option (also greyed out) doesn't work either. As for deauthorizing from my computer (#3), I see the option to deauthorize under "help" in ADE 4.5 but it's greyed out so unavailable. ELICALREADYFULFILLEDBYANOTHERUSER You may also see this type of error on a single device if you uninstall and reinstall the OverDrive app, but sign into the app in a different way. Unfortunately deauthorizing it from Kobo (#2) is a mystery to me. Authorize this app with the same OverDrive account (or Adobe ID) you originally used to download the title. Here is what Kobo told me to do (see below). If you are still having difficulty deauthorising please contact our support team.Don't know if you resolved the problem or destroyed all your tech toys. Now you've deauthorised ADE, if you need to reauthorise please follow our steps on Authorising Adobe Digital Editions (ADE) with an Adobe ID. Go to Application Support/Adobe/Digital Editions and delete the file named “activation.dat” This reveals the hidden user Library below the current user's home directory.Ĥ. ![]() Hold down the Option (Alt) key and select Go in the Finder menu bar. Return to and click Download next to the ebook you bought. With ADE open: click Help > Authorize > select Adobe ID as your eBook vendor > type in your Adobe user name and password (or create an Adobe ID if you don’t have one). If for some reason you cannot navigate to the activation.dat file (Mac OS X 10.7 and later), please try the following:Ģ. Authorize Adobe Digital Editions on your computer. Navigate to /Users/]/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. Click OK and quit Adobe Digital Editions.ĥ. Press Cmd-Shift-D to deauthorize Adobe Digital EditionsĤ. In the Confirm Key Delete dialog, click OK.Ģ. Right-click the Adept key (folder) and choose Delete.ĥ. In the left pane of the Registry Editor, locate the following registry key:Ĥ. In the Open text box, type regedit and then press Enter. The steps are different for PC and Mac, so please select the instructions that are correct for your computer.Ģ. In these instances there is a way to manually erase the authorisation. Resolved Frank Spade. Occasionally ADE can have issues deauthorising and can present an error message. faicale said in this video format is not supported by your browser to watch use google chrome. ![]() After you have done this deauthorisation is complete. On the next screen you need to confirm by clicking "Erase Authorization". acsm file within 24 hours of downloading it the title won't open in Adobe Digital Editions. Then from the menu in the top left select Help > Erase Authorization (shortcut on Windows: Ctrl-Shift-D, on Mac: Cmd-Shift-D ). acsm files downloaded from Ebook Central have an expiration time (set by Adobe) and if you don't open the. If you already have the software open and have an ebook open, please exit out of the ebook back to the library screen. To deauthorise, open Adobe Digital Editions. If you reauthorise with a different Adobe ID then the ebooks will not open, you will need to delete them and redownload them (but doing so will lose your notes and annotations). Please also note that the computer must be authorised with the exact same Adobe ID. ![]() Please note that is you deauthorise a computer then you cannot open any ebooks that have Adobe DRM applied to them until you have reauthorised the computer again. Or occasionally ADE can give an error, and the solution for it is to deauthorise and then reauthorise the software. The main reasons for this tends to be if you have purchased a new computer, you need to deauthorise your old computer before you can authorise your new computer using the same Adobe ID. Occasionally you may need to deauthorise the Adobe Digital Editions (ADE) on your computer.
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